Efficient Complaint Tracking & Resolution

eHealthLynx™ Complaint Tracking module allows public health organizations to record, manage and track complaints.

This information can be utilized for quality improvement.

 

Allows Complaints to be Entered Indicating Whether it is Against a Provider, Facility, Group or Staff

Provides Details of the Complaint Records Communications Attempts Regarding the Complaint

Stores Detailed Responses to each Communication

Generates Letters & Reports to Manage Quality & Complaints

Assigns Cases that Need Follow-up

Enables Staff to Efficiently Manage Tasks, Set Reminders & Due Dates

Tracks Complaint Resolution Status